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Privacy Policy

Privacy Policy

Last Update: Feb 7, 2020

FPrimeC Solutions Inc. and its divisions, affiliates and subsidiaries (hereinafter “FPrimeC“) respects the privacy and the integrity of any information that you provide in the use of our website, app, engineering services and products. This Privacy Policy explains our policy regarding the collection, use and disclosure of your personal information.

This Privacy Policy will be continuously assessed against new technologies, business practices and our users’ needs. As we update, expand and diversify our products and services, this Privacy Policy may evolve. Please check this Privacy Policy from time to time for updates by checking the date of the “Last Update” at the top of this document. If we make any material changes to our Privacy Policy, we will notify you here. A link to our Privacy Policy will be provided at the bottom of each page on our website and app. You acknowledge and agree that your access of our website and app, and your use of our engineering services and products following any posted changes to the Privacy Policy indicate your acceptance of such changes.

Application of this policy

At FPrimeC, we are committed to protecting the privacy of our users, which is why we do not sell or rent any personal information, or personally identifiable information, regarding our users to any third party. We hope this Privacy Policy will answer your questions regarding how we treat personal information gathered from visitors to our website and app, and users of our engineering services and products.

What is personal information

For the purposes of this Privacy Policy, personal information means information that can be used to identify and contact you; specifically, your name, address, e-mail address, country of residence, as well as other information when such information is combined with your personal information. Personal information does not include “aggregate” information, which is data we collect about the use of our website, app, engineering services and/or our products. Our Privacy Policy does not restrict or limit our collection and use of the aforementioned “aggregate information”.


You acknowledge and agree that by accessing our website and/or app, or using our engineering services and/or products, you fully understand, accept and voluntarily consent to the collection, use, retention and disclosure of personal information in accordance with the terms of this Privacy Policy. It is always your choice whether or not you provide us with your personal information; however, a decision to withhold personal information may restrict or prevent us from providing you with a particular product or service. We will only collect, use, and disclose your personal information with your consent, except where otherwise permitted or required by applicable law or regulatory requirement.

Collection of personal information

We receive and store any information that you provide to us, either directly or through your use of our engineering services. For example, we collect Personal Information from you when you contact us with inquiries, respond to one of our surveys, or use our engineering services.


Use of your personal information

You acknowledge and agree that FPrimeC may use your personal information that you voluntarily disclose to us to:

  • provide you with information about new products, services, newsletters, informative e-mails, and/or research on future product ideas or improvements;
  • assist us in creating or providing content that is relevant to you;
  • provide you with special offers that may be of interest to you and to improve your experience on our website and/or our app, or with our engineering services and products;
  • send transaction-related communications such as welcome letters, and product/service order confirmations;
  • assist us in creating better products and services to meet your needs;
  • allow you to purchase products, obtain access to our engineering services or otherwise engage in activities you select;
  • provide you with technical support;
  • to send you surveys or marketing communications to inform you of new products or services or other information that may be of interest to you;
  • restrict the availability of some of the products, services and content to certain parts of the world, where required for legal reasons, by using your address, IP address and other information in order to enforce those restrictions; and
  • enhance our services’ functionality or features, providing you with information about specials and stores, and to otherwise operate our business. We may also share certain information, such as location information with our business partners so that they may better serve you with offers or otherwise.

You may always choose not to provide us with your personal information, but if you so choose, our products and services may not be available to you. You agree that you are under no obligation to provide us with your personal information.

Disclosure of your personal information

 Except as otherwise disclosed to you, FPrimeC will not sell or rent your personal information to any other party and will only use and disclose your personal information for the purposes for which it was collected as described in this Privacy Policy. However, you agree that FPrimeC may disclose your personal information in the circumstances set out below:

  • FPrimeC may disclose your personal information with your prior consent;
  • FPrimeC may be required by law to disclose personal information without your consent in the event of emergency situations or when required by government or other legal authority;
  • FPrimeC may also disclose personal information to third parties in connection with a corporate re-organization, merger or amalgamation, or the sale of all or substantially all of FPrimeC’s assets, provided that, where appropriate, any party to whom the information is disclosed is bound by agreements or obligations, and required to use or disclose your personal information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise; or
  • FPrimeC may share your personal information with service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, collect debts, to provide data storage, to host websites, to fulfill orders, to assist in direct marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service. Each company is bound by agreement or obligations with FPrimeC to implement and maintain reasonable security procedures and practices in order to use and disclose your personal information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise.

How to opt-out / withdraw consent

You can withdraw your consent for the use of your personal information at any time by notifying us at info@fprimec.com. Information may be retained by FPrimeC for audit or archival purposes or as required by applicable federal and provincial laws.

How long we keep Personal Information

FPrimeC maintains information about you for as long as we provide service to you, and longer for related business activities. After information is no longer necessary for our business purposes, we destroy the information unless there is an outstanding request or order to preserve the information.

Safeguards we have in place

FPrimeC stores and process your personal information on our cloud-based services principally in Canada as well as internationally. FPrimeC employs reasonable managerial and technical measures to ensure that your personal information is secure.

In addition, our dedicated team of information technology professionals works to maintain data accuracy and prevent unauthorized access to sensitive information. Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it. The Internet is not a secure medium and you acknowledge and agree that the privacy of your e-mail communication and personal information can never be guaranteed as any e-mail communication may be lost, intercepted or altered.

By using our web site and app, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our website, app, and our engineering services and products.

Access to your personal information

You can ask to see your personal information at any time. If you want to review, verify or correct your personal information, please contact our Privacy Officer at 300-2 Simcoe St. S., Oshawa, ON, L1H8C1, CANADA. Please note that any such communication must be in writing. Generally, your information is kept on our cloud-based services principally in Canada as well as internationally.

When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact the office of our Privacy Officer at 300-2 Simcoe St. S., Oshawa, ON, L1H8C1, CANADA.

Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

Collection of non-personal information

You acknowledge and agree that from time to time FPrimeC, its service providers and business partners may collect non-personal information from your use of our website, app, and/or use of our engineering services and products, such as server log files, environmental variables (such as MAC address, computer type (Windows or Macintosh), screen resolution, OS version, Internet browser, and Internet browser version) and from scanning navigational data to collect non-personal information about our users in order to help us deliver better service and user experience. Such non-personal information could include the IP addresses or areas of site being clicked on most frequently.

Web Browser Cookies

FPrimeC and our service providers (including ad servers, outbound email vendors, affiliate vendors and search engine advertising agencies, and providers of web analytics tools) and business partners may also use “cookies” as well as so-called “pixel tags,” “web beacons,” “clear GIFs” and other similar technologies to help us deliver better service and user experience and to facilitate your ongoing access to and use of our services. Cookies are files saved to your computers through your web browser to enable websites or service providers systems to recognize your browser and capture and remember certain information. FPrimeC, like many other web services, uses cookies to understand and save your preferences for future visits and to compile aggregate data about site traffic and site interaction, so that we can offer better site experiences and tools in the future. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies, or to be given the choice of declining or accepting the transfer of a particular cookie, or cookies from a particular website, to your computer. If you choose to reject all cookies, you may not be able to access our services. To learn more about cookies, please visit http://www.allaboutcookies.org/. You may find more information about opting out of most third-party service cookies at www.networkadvertising.org or other related sites.

User Submitted Content

 [NOTE: Client to confirm whether this will be applicable for them. Let’s discuss] The FPrimeC site may have “publicly accessible areas” such as message boards, forums, member profiles or other features that allow users to post content that will be accessible by the public or the user population generally. With respect to any message, data, image, text, photos, graphics, audio, video or other material you elect to post to such publicly accessible areas of our site (“Content“), while you retain any and all of your lawfully owned rights in such Content, you grant FPrimeC a royalty-free, perpetual, irrevocable, non-exclusive and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content which you provide (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed and to exercise the same rights with respect to such works. You also permit any user of our Web site to access, display, view, store, distribute, perform, reproduce and prepare derivative works of, such Content that you have placed in publicly accessible areas of our Web site. No compensation will be paid to you or to any other person or entity with respect to the posting or use of your Content. FPrimeC is under no obligation to post or use any content you may provide and FPrimeC may remove your content at any time in its sole discretion. You agree that FPrimeC is not under any obligation of confidentiality, express or implied, with respect to your content. You represent and warrant that you own or otherwise control all necessary rights to the content that you post, that such content is accurate and will not cause injury to any person or entity, and that you will indemnify FPrimeC for all claims resulting from the content you supply.

FPrimeC does not generally pre-screen or control content posted by users of our website and/or app, and, therefore, does not guarantee the accuracy, integrity or quality of such content. FPrimeC shall have the right but not the obligation, in its sole discretion, to monitor, refuse or remove any content that is available via our website and/or app for any or no reason, including that any content violates these Privacy Policy or is otherwise objectionable. We take no responsibility and assume no liability for any content uploaded, transmitted, or downloaded by you or any third party, or for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography, or profanity you may encounter. FPrimeC is not liable for any statements, representations, or content provided by site/app users. Any opinions, advice or recommendations expressed therein are those of the users providing such content and not those of FPrimeC. We do not endorse any content or any opinion, recommendation or advice expressed therein. It is not our intent to discourage you from taking controversial positions or expressing vigorously what may be unpopular views; however, we reserve the right to take such action as we deem appropriate in cases where the site/app is used to disseminate statements that are harmful or inflammatory.


Our website and app may be connected by “hyperlinks” to other websites. You acknowledge and agree that FPrimeC makes no representation, warranty, covenant, or claim regarding, and FPrimeC expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices on any third-party website or resource accessible by hyperlink from our website or app. You agree that the inclusion of any such hyperlink does not suggest, represent, warrant, covenant or imply that FPrimeC monitors, endorses or exerts any control over such website or linked resource whatsoever. You agree that FPrimeC provides these hyperlinks to you only as a convenience, and the inclusion of any hyperlink does not suggest, represent, warrant, covenant or imply affiliation, endorsement or adoption by FPrimeC of any such website or linked resource whatsoever.

When you leave our website and app, you acknowledge and agree that our terms and policies do not govern your access to, and use of, other websites. You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any website or linked resource to which you navigate from our website and app. You acknowledge and agree that our terms and policies do not govern any other party. You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any third party to which you provide personal information.

Notice to California Residents

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by FPrimeC to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to info@fprimec.com

Interpretation of this Privacy Policy

This Privacy Policy does not create or confer upon any individual any rights, or impose upon FPrimeC any obligations, in addition to any rights or obligations imposed by Canada’s applicable federal and provincial privacy laws.  Should there be any inconsistency between this Privacy Policy and Canada’s applicable federal and provincial privacy laws, this Privacy Policy will be interpreted to comply with the applicable privacy laws.

Any services provided by FPrimeC is controlled and operated by us from Canada, and we do not intend that our services subject us to the laws or jurisdiction of any state, country or territory other than that of Canada. We do not represent or warrant that the services, or any part of the services, are appropriate or available for use in any particular jurisdiction. Those who choose to access the services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the services’ availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.

Inquiries or Concerns?

If you have any questions about this Privacy Policy or have any concerns about how we manage your personal information, please contact our Privacy Officer at info@fprimec.com. We will endeavor to answer your questions and advise you of any steps taken to address the issues raised by you. If you are dissatisfied with our response, you may be entitled to make a written submission to the Privacy  Commissioner in your jurisdiction.

Privacy Officer

We have appointed a Privacy Officer to oversee compliance with this Privacy Policy.

The contact information for our Privacy Officer is as follows: Mr. Hamed Layssi

Attention: Privacy Officer

Email: hamed@fprimec.com