Last Update: Feb 7, 2020
Application of this policy
What is personal information
Collection of personal information
We receive and store any information that you provide to us, either directly or through your use of our engineering services. For example, we collect Personal Information from you when you contact us with inquiries, respond to one of our surveys, or use our engineering services.
Use of your personal information
You acknowledge and agree that FPrimeC may use your personal information that you voluntarily disclose to us to:
- provide you with information about new products, services, newsletters, informative e-mails, and/or research on future product ideas or improvements;
- assist us in creating or providing content that is relevant to you;
- provide you with special offers that may be of interest to you and to improve your experience on our website and/or our app, or with our engineering services and products;
- send transaction-related communications such as welcome letters, and product/service order confirmations;
- assist us in creating better products and services to meet your needs;
- allow you to purchase products, obtain access to our engineering services or otherwise engage in activities you select;
- provide you with technical support;
- to send you surveys or marketing communications to inform you of new products or services or other information that may be of interest to you;
- restrict the availability of some of the products, services and content to certain parts of the world, where required for legal reasons, by using your address, IP address and other information in order to enforce those restrictions; and
- enhance our services’ functionality or features, providing you with information about specials and stores, and to otherwise operate our business. We may also share certain information, such as location information with our business partners so that they may better serve you with offers or otherwise.
You may always choose not to provide us with your personal information, but if you so choose, our products and services may not be available to you. You agree that you are under no obligation to provide us with your personal information.
Disclosure of your personal information
- FPrimeC may disclose your personal information with your prior consent;
- FPrimeC may be required by law to disclose personal information without your consent in the event of emergency situations or when required by government or other legal authority;
How to opt-out / withdraw consent
You can withdraw your consent for the use of your personal information at any time by notifying us at email@example.com. Information may be retained by FPrimeC for audit or archival purposes or as required by applicable federal and provincial laws.
How long we keep Personal Information
FPrimeC maintains information about you for as long as we provide service to you, and longer for related business activities. After information is no longer necessary for our business purposes, we destroy the information unless there is an outstanding request or order to preserve the information.
Safeguards we have in place
FPrimeC stores and process your personal information on our cloud-based services principally in Canada as well as internationally. FPrimeC employs reasonable managerial and technical measures to ensure that your personal information is secure.
In addition, our dedicated team of information technology professionals works to maintain data accuracy and prevent unauthorized access to sensitive information. Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it. The Internet is not a secure medium and you acknowledge and agree that the privacy of your e-mail communication and personal information can never be guaranteed as any e-mail communication may be lost, intercepted or altered.
By using our web site and app, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our website, app, and our engineering services and products.
Access to your personal information
You can ask to see your personal information at any time. If you want to review, verify or correct your personal information, please contact our Privacy Officer at 300-2 Simcoe St. S., Oshawa, ON, L1H8C1, CANADA. Please note that any such communication must be in writing. Generally, your information is kept on our cloud-based services principally in Canada as well as internationally.
When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact the office of our Privacy Officer at 300-2 Simcoe St. S., Oshawa, ON, L1H8C1, CANADA.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Collection of non-personal information
You acknowledge and agree that from time to time FPrimeC, its service providers and business partners may collect non-personal information from your use of our website, app, and/or use of our engineering services and products, such as server log files, environmental variables (such as MAC address, computer type (Windows or Macintosh), screen resolution, OS version, Internet browser, and Internet browser version) and from scanning navigational data to collect non-personal information about our users in order to help us deliver better service and user experience. Such non-personal information could include the IP addresses or areas of site being clicked on most frequently.
Web Browser Cookies
User Submitted Content
[NOTE: Client to confirm whether this will be applicable for them. Let’s discuss] The FPrimeC site may have “publicly accessible areas” such as message boards, forums, member profiles or other features that allow users to post content that will be accessible by the public or the user population generally. With respect to any message, data, image, text, photos, graphics, audio, video or other material you elect to post to such publicly accessible areas of our site (“Content“), while you retain any and all of your lawfully owned rights in such Content, you grant FPrimeC a royalty-free, perpetual, irrevocable, non-exclusive and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content which you provide (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed and to exercise the same rights with respect to such works. You also permit any user of our Web site to access, display, view, store, distribute, perform, reproduce and prepare derivative works of, such Content that you have placed in publicly accessible areas of our Web site. No compensation will be paid to you or to any other person or entity with respect to the posting or use of your Content. FPrimeC is under no obligation to post or use any content you may provide and FPrimeC may remove your content at any time in its sole discretion. You agree that FPrimeC is not under any obligation of confidentiality, express or implied, with respect to your content. You represent and warrant that you own or otherwise control all necessary rights to the content that you post, that such content is accurate and will not cause injury to any person or entity, and that you will indemnify FPrimeC for all claims resulting from the content you supply.
Our website and app may be connected by “hyperlinks” to other websites. You acknowledge and agree that FPrimeC makes no representation, warranty, covenant, or claim regarding, and FPrimeC expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices on any third-party website or resource accessible by hyperlink from our website or app. You agree that the inclusion of any such hyperlink does not suggest, represent, warrant, covenant or imply that FPrimeC monitors, endorses or exerts any control over such website or linked resource whatsoever. You agree that FPrimeC provides these hyperlinks to you only as a convenience, and the inclusion of any hyperlink does not suggest, represent, warrant, covenant or imply affiliation, endorsement or adoption by FPrimeC of any such website or linked resource whatsoever.
When you leave our website and app, you acknowledge and agree that our terms and policies do not govern your access to, and use of, other websites. You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any website or linked resource to which you navigate from our website and app. You acknowledge and agree that our terms and policies do not govern any other party. You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any third party to which you provide personal information.
Notice to California Residents
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by FPrimeC to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org
Any services provided by FPrimeC is controlled and operated by us from Canada, and we do not intend that our services subject us to the laws or jurisdiction of any state, country or territory other than that of Canada. We do not represent or warrant that the services, or any part of the services, are appropriate or available for use in any particular jurisdiction. Those who choose to access the services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the services’ availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
Inquiries or Concerns?
The contact information for our Privacy Officer is as follows: Mr. Hamed Layssi
Attention: Privacy Officer